Services for Internal Customer
(Public Officers, Ministries & Departments)
- Employee Engagement Solutions
- discussion sessions / workshops for service improvements
- Service Plans and Programs
- Award and Recognition Programs
- Customer Service Training
- Collaboration for standards development and process reengineering
- Monitoring & evaluation (Impact assessment on service improvement interventions)
Products and Programs
Services for External Customers
(Citizens & The General Public)
- Information and referrals (contact center coming soon)
- Processing of complaints
- Citizen feedback survey